2012 SullivanCotter / HighRoads Survey of Hospitals and Health Systems
Executive summary of employee benefit practices, specifically for health systems and hospitals.
Accountability. Transparency. Pay for Performance. Business Process Improvement. Creating a new "customer experience".
Is this the changing landscape in healthcare? Yes. But at HighRoads, we think the nature of benefit consulting should be changing too.
As a health system, you are navigating a whole new era. One where:
- The economics are shifting from "payment based on volume" to "payment based on quality outcomes".
So why would you pay your consultants a high hourly rate where "the more they do, the more they make"? Or one where you pay your broker a commission but have no idea what they earn or whether you are getting real value for your money?
- More information is available than ever before, allowing patients to see what used to be exclusively for clinicians.
So why would you let your consultant store your valuable plan information and then charge you for the service of sharing it with you?
- Business processes are changing to be more efficient and transparent.
So why would you let your consultant continue to do things the same old way, with no efficiency gains that help you, the customer? And no insights into how they come up with their results?
At HighRoads, we are different. We have aligned our business with how hospital and health systems are being asked to align their businesses. Your world is changing and you need a consulting partner who will change with you. One who is objective with no conflicts of interest like creating "narrow network" products or insurance exchanges. One who has worked with the largest companies in the business and can bring their best practices to the healthcare industry. One who develops award-winning technology year after year and applies it to the client's benefit.
Intrigued? To learn more contact email@example.com.